- Professional customer support & live chat
- 300+ games by reputable software developers
- Various bonuses, available daily
- No license and operating information
- No Skrill/Neteller
- Various player complaints about withdrawals/Ts & Cs
Roo Casino is another site focused on the Australian online gambling market. It is pretty straightforward but manages to pack in a decent game selection. You can play pokies on Android, iPhone, iPad and pretty much any design you fancy at Roo Casino; basically, it is designed to give you the best possible mobile casino experience. It’s not the most glitzy, but it is a solid option for punters in Australia.
The operating company is not listed on the website, although the site has been operating since 2017. On top of that, there is no licensing information, which is a bit alarming. Still, the website has a solid range of slots and casino games, exceeding the 300 threshold. These are powered by Betsoft, Playson, and NoLimit City amongst others, all respected names in the iGaming industry.
For more details on Roo Casino, read our full review below.
|Operating Company||No Information Provided|
|Affiliated Casinos||All Spins Win, Pokie Spins, Bonza Spins, Spin Million, Wager Beat|
|Software Providers||iSoftbet, Betsoft, Playson, Booongo, SA Gaming, Booming, Fazi, Gamevy, Hacksaw, IG Tech, Lucky, Mr Slotty, Gemsoft, NoLimit City, Realistic, Stakelogic, Tom Horn, Wazdan|
|Casino Size||Small Size Casino|
|License||No Information Provided|
|Available in Australia?||Yes|
Roo Casino Bonuses
The Roo Casino welcome bonus is one of the unique selling points of this Aussie focused platform, as it is not trying to impress users through flashy designs – but it does indeed provide them with a good value for their buck!
New registrants at the website who top up their accounts with a minimum of $20 are eligible for a 200% match bonus on their first deposits. What gives this welcome bonus so much potential and makes it stand out from the crowd is that there is no maximum limit on the bonus value. On top of that, players can claim as much as $5,000 from the welcome offer.
Once you get the welcome bonus, you will also be able to take advantage of a few other daily bonuses at Roo Casino, such as:
- Early bird happy hour – Log in at a specific time of day to claim a 30% match bonus up to AU$100 and 50 free spins on Fire & Steel for a deposit of AU$25 and up.
- Twice the nice – Get 10% bonus up to AU$50 and 10 free spins on Fruit Zen for a deposit of AU$20 or more.
- The MatchMaker – Get 25% match bonus up to $100 on a deposit of AU$30 or more.
- Keepin’ it reels – Get 30 free spins on Alkemors Tower after an AU$30 or more deposit.
There are some extra rewards available for Roo Casino returning players, which you can check out below.
|Bonus Type||Offer Name||Bonus Code||Available for All Players?||Offer||Bonus Terms & Conditions|
|Welcome Bonus||Your Roo Welcome||No||New Players Only||200% deposit bonus up to $5,000||$20 minimum deposit, 20x wagering requirements|
|No Deposit Bonus||–||–||–||–||–|
|Reload Bonus||Early Bird Happy Hour||No||Returning Players||50 free spins and 30% deposit bonus up to $100||$50 or more to claim both, wagering requirements x20, once a day.|
|Twice the Nice||No||Returning Players||10 free spins and 10% bonus up to $50||$30 or more qualifying deposit, x20 wagering, once a day.|
|Keepin It Reels||No||Returning Players||35 free spins||$30 or more qualifying deposit, x20 wagering, once a day.|
|The Matchmaker||No||Returning Players||25% deposit bonus up to $100||$30 or more qualifying deposit, x20 wagering, once a day.|
|High Roller Bonus||–||–||–||–||–|
|VIP Club||NA||NA||Yes, instant access after first deposit||Dedicated support team, higher withdrawal limits, exclusive bonuses (free spins, cash rewards, cashback), Exclusive Tournaments||Ts & Cs vary on each exclusive offer. Cashback bonuses come with very low wagering requirements, while some VIP offers are WR free.|
|Loyalty Bonus||NA||NA||Yes, instant access after first deposit||CPs exchange for cash||50x Wagering Requirements|
|Other Bonuses||Wheel of Luck||No||One free spin every 6 hours of playing||$1,000 jackpot, Free Chips, Free Spins, Loyalty Points, Deposit Bonus||Varies based on the reward.|
Sign Up Process for Australian Players
The sign up process on this site is pretty quick and straightforward. All fields that require your information are in one place, you just have to add what’s required in a particular field.
- Firstly, you will have to add your e-mail address, password, first and a last name.
- Then, you must input a birth date and your gender.
- Next step is to select your country, current city or town, currency and specific address.
- At last, you have to add your phone number and wait for validation code in SMS.
When you receive and check SMS with validation code, you can create your account and start enjoying Roo Casino games with its amazing bonuses. To withdraw funds, you will need to complete the KYC process at Roo Casino, by providing the following documents:
- Utility Bill displaying your name
- Bank Statement/Photocopy of Credit Card
Roo Casino Games Categories
Roo Casino is a newcomer to the online gaming scene and is continuously working on expanding its list of gaming options. New pokies are added to the catalogue regularly, from various different developers, including NoLimit City, Realistic, and ISB.
Further, Roo Casino is not just geared towards the needs of players from Australia where video pokies are quite popular; it also provides access to various casino games, a few live dealer games, and numerous scratchcards. Most of the games can be accessed in a free to play version, which is a great way to experience what Roo casino games have to offer.
Our favourite amongst the listed games are the Betsoft slots which indeed impressed us with their vibrant visuals, superior animations, and realistic sound effects that re-create the casino experience in the online world. Players can scroll across games through distinct sections, such as Casino, Macau, Virtual Sports, and Live Casino – which lead up to sub-sections. Lastly, the games can be sorted based on their developers, paylines, bonuses, or they bet value – which is indeed very convenient.
|Game Type||Available?||Number of Games||Software Providers|
|Video Slots||Yes||300+||iSoftbet, Betsoft, Playson, Booongo, SA Gaming, Booming, Fazi, Gamevy, Hacksaw, IG Tech, Lucky, Mr Slotty, Gemsoft, NoLimit City, Realistic, Stakelogic, Tom Horn, Wazdan|
|Online Roulette||Yes||14||Betsoft, Pragmatic Play, Red Rake Gaming|
|Poker Games||Yes||19||Betsoft, Pragmatic Play, Red Rake Gaming|
|Blackjack Games||Yes||5||Betsoft, Pragmatic Play, Red Rake Gaming|
|Scratchcards/Instant Games||Yes||80+||iSoftbet, Betsoft, Playson, Booongo, SA Gaming, Booming, Fazi, Gamevy, Hacksaw, IG Tech, Lucky, Mr Slotty, Gemsoft, NoLimit City, Realistic, Stakelogic, Tom Horn, Wazdan|
|Keno Games||Yes||1||Pragmatic Play|
|Live Dealer Games||Yes||3||Betsoft|
|TV Game Shows Live||No||–||–|
|Other Casino Games||Yes||Bingo Games, Sic Bo,||Red Rake Gaming|
Mobile Roo Casino
Roo Casino is a no-download casino, which utilizes the flash format so you can load the library and play the games directly in your internet browser. It is playable on a few devices. The pokies are compatible with a variety of popular browsers, including Google Chrome, Internet Explorer, Mozilla Firefox, Opera, and Safari.
Australian players will need to update their browsers to the latest version available to be able to play at Roo Mobile Casino. Since these are flash games, logically you will also need to upgrade to an up-to-date version of the Adobe Flash plug-in. This platform also fully supports mobile play, letting you spin the reels on your smartphone or tablet.
Today, there is not a dedicated mobile casino app to provide access to the Roo Casino library, which is one of its downsides.
|Mobile Features||Feature Available?||Android & iOS Software||Other Categories|
|Mobile Optimized Site?||Yes||High Optimization for Both||Android One, AliOS, BlackBerry Secure, ColorOS, EMUI, Fire OS, Flyme OS, Funtouch OS, LG UX, Xperia UI, ZUI, Chrome OS, PureOS, iPadOS, Windows 10, BlackBerry 10, Firefox OS, Windows Mobile, Windows 10 Mobile, Windows Phone.|
|Mobile Casino App||No||–||–|
|Mobile Pokies||Yes||Both iPhone pokies and Android pokies||Pokies accessible from all major software systems and browsers.|
|Multiple Supported Mobile Devices||Yes||Apple, Android, Android phone, Android Tablet||Phones, Tablets, Laptops.|
|Various Supported Mobile Browsers||Yes||NA||Safari, Mozilla Firefox, Internet Explorer, Google Chrome, Opera, Microsoft Edge, Opera Mobile, Opera Mini, Firefox for Android, and others.|
|Mobile Casino Payments||Yes||Any||NA|
|Mobile Bonuses||Yes||NA||No dedicated mobile bonuses, supports official casino bonuses.|
Casino Payments: Deposits & Withdrawals
The banking options are amongst the strongest points of Roo Casino, as they are even better than the ones that competitors tend offer. Roo Casino provides its players with numerous casino payment methods which might vary depending on their location: Visa, Mastercard, PaySafe prepaid cards, SkrillEcoPayz, Qiwi Wallets, Trustly, iDeal, Sofort and GiroPay are all included. The dominant currencies are Euros and USD, but Australian and Canadian Dollars are also fully supported, as well as Swedish and Norwegian currencies.
As for deposit limits, players can cash in a minimum of $20 or your currency’s equivalent. The maximum amount that they can withdraw is $10,000, and for larger sums, the withdrawal is split into smaller portions, with each transaction being sent every 7 business days.
At Roo Casino, players can make deposits in the following currencies: EUR, USD, CAD, AUD, SEK, and NOK.
|Gateway Type||Available Methods||Deposits||Withdrawals||Fees||Limits||Processing Time|
|eWallets||SkrillEcoPayz, Qiwi Wallets, Trustly, iDeal, Sofort and GiroPay||Yes||No||No||$20||Instant|
|Credit/Debit Cards||Visa, MasterCard||Yes||Yes||No||$20 / $10,000||Instant / Up to 3 days|
|Bank Transfers||Yes||No||Yes||No||$350 – $10,000||3 – 5 days|
|Other Payment Gateways||PaySafeCard||Yes||–||No||$20||Instant|
What do Players Say about Roo Casino?
Before we investigate player reviews, it must be stated that Roo casino respects the privacy of its online visitors and users, recognizing the importance of protecting their personal information. Further, Roo casino really wants to ensure that its users feel safe. With that purpose in mind, it has a 128-bit SSL encryption software, which means that all your personal information during and after transactions will be safe and secure.
The site does not display licensing information or its operating company details, so to explore whether it is safe for Australian players, it is important to see what users’ reports on the web highlight.
‘’ Hi can you please help me, I won $4,500 on Roo casino, I collected it was pending for 2 days thento recieve an email saying I up the bet during bonus money which forfeited all my winnings even the winnings I won before I put the up and that they have put the $50 back in my acc I started with. Surely they can’t take my winnings like that.’’
‘’ Need help my account is frozen due two log in details.’’
‘’ This is an amazing casino, same layout as GW casino, wagerbeat and allspinswin however this is by far the better one. Always friendly and fast customer service and have had 2 major wins in a short time. Awesome sign up bonus and the deposit bonuses all week make up for the lack of no deposit bonuses. Recommend this casino over all.’’
Customer Support for Australian Players
Customer support is available through both live chat and e-mail, with help reachable 24 hours a day, 7 days a week. The team can answer the various banking questions or any other type of users’ dilemma.
|Customer Support Services||Availability|
|Live Chat||Yes, 24/7|
|FAQ Section||Yes, with various topics answered|
Final Remarks on Roo Casino
Roo casino is not casino with the widest selection of the games and the best assortment, but you can find pretty much everything you need there. The number of available games is modest, but those are games by some of the best software suppliers. They are fast at answering questions and with payments. They want you to have fun while gambling, so they are offering some nice bonuses, promotions, loyalty program perks, and a VIP club.
On the negative side, the site is not licensed, and many player reviews highlight unfair use of the bonus terms – which results in lawful denial to payout winnings that come from bonuses. In particular, there is 10% threshold at max bet with bonus winnings, which can be very low when the bonus winnings from free spins are low.
If you decide to play on Roo Casino, ensure that you read carefully the Ts & Cs and stick to them faithfully.