Why Online Casinos Do Not Pay Out? How to Respond

The vast majority of online casinos payout players without any delays or problems. Unfortunately, that’s not the case with every online casino, and it is not unlikely to lose your money without proper guidance. This is what we will try and provide on this page, by covering:

  • Online casinos that will payout your wins instantly.
  • Reasons online casinos can refuse to payout – including unjust ones.
  • Actions you can take when a casino doesn’t payout.
  • How to protect yourself from casinos that don’t pay.
  • Steps that can ensure faster casino payouts in the future.

Before we begin, it is important to highlight a couple of things. Firstly, there are some just and legit reasons an online casino can refuse your payout. In most of these cases, you can take certain steps and manage to get your money.

On the other hand, many online casinos do not payout players despite doing everything by the book.

Knowing this, let’s begin!

Online casinos that always payout!

The unpleasant truth is that if an online casino hasn’t paid your winnings by now, it most likely won’t ever. This doesn’t mean that online casinos generally don’t payout.

The following operators accept players from Australia and most other jurisdictions. We have reviewed them and explored various aspects before rating them, and they perform really well. Their payout rates and times are excellent, and we didn’t find any complaints or reports about missing payouts by current users. Feel free to join them for a smooth gambling experience. Our links and bonus codes can help you get started with some free or extra funds, depending on the operator.

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7 reasons an online casino will not pay out your money

The reasons an online casino can refuse to payout your winnings can be as many as the clauses in its terms and conditions. This is why we always urge our readers to go through these before joining an operator or at least reading our in-depth and honest casino reviews.

For the purpose of this guide, we have created a list of the seven most common reasons casinos don’t payout. Here is a summary:

  1. Failure to complete bonus or deposit wagering requirements.
  2. Haven’t successfully verified your casino account.
  3. Your balance doesn’t meet the casino’s minimum withdrawal limit.
  4. You haven’t made a previous deposit with this operator.
  5. The casino has a clause about paying out jackpots in installments.
  6. You haven’t complied with the online casino’s terms and conditions of service.
  7. You were unlucky and joined a rogue online casino.

Below, we touch upon each of these, before going further into the steps you can take to resolve the problem with the casino.

#1 Bonus wagering requirements

Casino bonuses are a great way to boost your balance and increase your chances of winning real money at the casino. But they do not come without their drawbacks.

Wagering requirements are the main term you must remember, indicating how many times you need to wager the bonus amount, and sometimes the deposit itself. Only after satisfying this, you will be allowed to cash out. Online casino wagering requirements are usually completed at online pokies only.

Similarly to the above, making a deposit and trying to withdraw your money instantly is not permitted at most casinos. That’s because they try to protect themselves from being involved in money laundering activities. Here, the wagering requirement is usually set at 1 – 3x. For bonuses, the same ranges from 30 – 70x.

#2 Casino account verification

Online casinos are not legal in every country, and there are different gambling laws for each jurisdiction. The KYC process was introduced at online casinos about a decade ago, ensuring that no underage players gamble online and that only permitted persons join the online casino.

You will not be allowed to withdraw from the casino until you are through with this. It is a simple process, where you will be asked to upload a photo of your ID or Passport, a recent utility bill, and a bank statement. Those three documents are enough to prove your legal name and age, address, and ownership of the payment method used to gamble at the casino.

#3 Do not meet the minimum casino requirements

All online casinos have minimum deposit and withdrawal limits. Unless your balance exceeds the latter, you will not be allowed to cash out. Keep in mind that the casino withdrawal limits vary for different payment methods.

Most online casinos in Australia set these anywhere between $25 and $100. For bank wire transfers, the minimum withdrawal limits can be as high as $300. Beware of any applicable fees that might throw your available balance below the minimum.

#4 First casino deposit

This loophole usually applies to no deposit casino bonus codes. A player signs up, gets a no deposit free spins bonus or free chip, and wagers through their winnings, only to discover that they must make a first deposit before cashing out.

Still, this clause which is enforced by all no minimum deposit casino sites is reasonable. Essentially, they want you to make a deposit so that they verify you are the account holder before sending the winnings through.

#5 Progressive jackpots

Several players reach out to us complaining about progressive jackpot payouts being delayed. There have been legit cases, where a rightful winner was denied their money for no just reason:

  • 2016 – woman at Resorts World Casino wins over $42 million and is being told it was a malfunction; she is being offered a steak dinner instead.
  • 2016 – a Betsoft jackpot game pays out 1 million in Bitcoin, but the company suggested the player didn’t get the right combination. The player and the casino reached a settlement before going to court.

We could cite more examples, but that’s not the issue. If you are playing at a legit online casino, you won’t be left hanging if you win the jackpot. However, you should read the terms of service regarding progressive jackpot payouts before betting on these games. Many online casinos set maximum win limits indifferently to the game payouts or reserve the right to payout the jackpots in tiny weekly installments.

If the above does not apply in your case, you will either get paid in a lump sum, or you can chase the casino through legal means.

#6 Casino terms and conditions

The above are the most common reasons a casino can refuse to payout, or delay giving away your money. They are not the only potential issues, though. We provide a summary of the remaining terms that you must comply with to rightfully request a payout:

  • Meet the legal gambling age limit, which is 18 in Australia and most other countries.
  • Be a resident of a country where the casino legally operates, without using VPNs or simply visiting on vacation.
  • Do not abuse bonus codes – meaning always playing with bonuses at the casino.
  • You won big while playing with a bonus with an applicable winning maximum cap.
  • Bet over the limit mentioned in the bonus wagering rules.
  • Used betting strategies like the Martingale or Fibonacci; although unfair, several online casinos place this clause.
  • Have been banned by a sister casino of the operator.
  • Have duplicate accounts.
  • Are an employee, hold insider information, or are associated with the online casino.

And more.

#7 Rogue online casino

The long list of reasons a casino will not payout your winnings is unlikely to apply to the average player. If you are located in Australia and have been playing at NSW or QLD gambling sites, the more likely scenario is that you were unlucky and joined a dodgy gambling site.

Players in Australia and the USA are more likely to play at a rogue online casino than those based in Europe or the UK, where official bodies regulate online casinos. Down Under, offshore gambling sites operate under a Curacao license, which is very lenient in handing out casino permits.

If an online casino is licensed and goes rogue with your winnings, you can file a complaint at the Curacao eGaming Commission. It will most likely not do much. The next step is contacting the casino’s operating company (mentioned in the website’s footer) and informing them that you will take legal action against them.

Players who are going to long disputes over small amounts are better off finding legit casinos that payout from this page. Unfortunately, if you join a rogue or sketchy online casino, chances are you are not getting your money.

How to respond to a casino refusing to pay out

Knowing the reasons that can lead online casinos to refuse payouts is the first step. Next, you must know how to act based on the situation.

Step 1: Ensure its not your fault

Go through our checklist and ensure you haven’t broken a casino term or must verify your account. Check for any wagering requirements that might restrict your winnings; these are usually displayed under your balance.

Step 2: Contact the casino customer support team

If everything is in order, the first step is to reach out to the casino’s support team. Most online casinos these days have 24/7 live chat and email support. It won’t hurt to go through their FAQ sections. Casinos with phone support are the best for resolving payout problems fast.

Step 3: File an online casino complaint

Step two should get the job done, but if the online casino support team doesn’t respond or just finds excuses to not payout, you should take the next step. Filing a casino complaint.

This can be done via the regulatory body of the casino. Unfortunately, Curacao eGaming rarely takes action against players’ complaints. However, you can always contact ACMA, Australia’s media watchdog, and ask them to punish the online casino refusing to pay you out.

If the casino holds certifications from iGaming websites or authorities, you can also contact them and share your story. At the very least, they might mediate on your behalf, or remove their seal of approval from the casino.

Step 4: Filing a lawsuit against the casino operator

This step is not for everyone. If the casino dispute is about small amounts, it is pointless filing a lawsuit against an operator due to the costs involved. Nonetheless, if many players from the same casino get in touch through complaint forums, it could be the beginning of a class action.

Online casinos that refuse to payout big winnings, often exceeding $10,000, are usually taken to court. In most cases, a settlement is reached before then. But you will need to scare them through lawyers and official lawsuits first.

There have been court cases with online casino owners going to jail and paying millions in fines to all players involved in class actions. One such example is the Affiliance Media Group, often acting as a deterrent for online casinos refusing to payout players.

How to ensure you always get paid your casino winnings

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Joining any online casino that pops up on your google search is careless, and can often lead to losing out money. Experienced players know how to spot a rogue casino, and always double-check with reputable sites like Pokies.Bet. We do our best to bring all findings to the surface, preparing aspiring players for every operator.

Joining one of our recommended casinos is the best way to stay safe while gambling online and always get your rightful winnings. You still need to be wary of their terms, though.

If you would rather use your own judgment, here are some pointers:

  • Double-check the iGaming license of the operator is currently valid.
  • Research for background information on the listed casino operator company.
  • Read reviews about the casino, both from other users and expert review sites.
  • Go through the casino’s policies; if you see complicated terms and dodgy clauses, stay away.
  • Familiarize yourself with the casino payout methods, times, fees, and limits.
  • Always go through the bonus rules before opting in.
  • Keep evidence of all your transactions, big wins, and correspondence with the online casino.

The above should be used as a checklist when searching for a new online casino to join.

List of online casinos consistently refusing to pay out

Most rogue online casinos that never payout players get banned by regulatory bodies, but your gambling authority might be slow to take steps.

Thankfully, we have created a list of popular Australian online casinos which have been accused several times of not paying out players. Here they are:

With every good online casino that launches, five bad ones pop up. That’s the unfortunate reality and why you should use this page as a guide for gambling online.

FAQ’s

Can online casinos deny your winnings?

An online casino may deny your winnings for several reasons. Some legit ones include failure to verify your account or not completing the casino’s wagering requirements. On the other hand, rogue online casinos simply refuse to payout players. For such cases, you can appeal to your country’s gambling authority, file a lawsuit, or look for an alternative operator.

Does online gambling really pay?

Online gambling 100% pays out. It is important to stick with legit and fair online casinos, which operate with a random number generator software tested by official bodies. If you are playing fair games and stick to the casino’s policies, you can win thousands or millions of dollars through online gambling.

Do casinos ever refuse to pay jackpots?

There have been cases where casinos have refused to payout jackpot prizes. This has happened in the last decade with sketchy operators using Betsoft and Rival software. Both instances ended up in court, and the players settled with the casino operators and got some of their money back. It is important to remember that each online casino has its own jackpot payout rules, often allowing them to payout the total amount in smaller weekly or monthly installments.

What to do if an online casino doesn’t pay out?

It is important to ensure that you have done your part, like verifying your account and satisfying any pending wagering requirements. From there, you should contact the casino’s customer support team and seek a justification. If this doesn’t help, you can submit a complaint to the casino’s regulatory body, or even take legal action.

Are there any casinos that payout?

Most online casinos payout players consistently. Casino withdrawals usually take anywhere between 24 hours to 15 business, depending on the selected payment method. If you have been unlucky and only played at sketchy gambling sites that do not payout, you can tackle this by joining an online casino recommended by us on this page. They are all licensed, regulated, and payout their fair share.

Which online casinos do not pay out?

There are thousands of online casinos around the world, and many of them are dodgy. Even among the few operators we have reviewed, there have been player reports suggesting they didn’t get their money. We always ensure the reports are valid and not just a player complaining while ignoring the casino’s rules. Some of the online casinos we have reviewed and have been found to not payout include Cherry Gold, Exclusive Casino, Free Spin Casino, Two Up Casino, Royal Oak Casino, and Red Lion Casino.

What to do if an online casino stole my money?

If you have tried all routes to retrieve your money as we suggested in this guide, the only viable steps are to take legal action or report the online casino to your country’s regulatory body. If it is an offshore casino, you can submit an official report to the body that governs it. Ultimately, you should join one of the legal online pokies sites from this page that payout without issues.

When can a casino refuse to pay out?

An online casino can legally refuse player payouts if they have broken their terms and conditions. For instance, if you played at the casino from a restricted country using VPN, or haven’t verified your casino account, it is unlikely that it will pay you out.

How can I take legal action against a casino?

Unless you are versed in common law and the laws surrounding online gambling in your country, you should contact a lawyer in order to put together a strong case against the online casino.

Can I sue a casino for not paying out?

You most definitely can! Several players have taken online casinos to court and they have come out victorious. If you never broke any rule and won at the casino fair and square, you should be able to receive your money. In such instances, suing an online casino is the most likely way to get your money.

Do online casino complaints work?

Online casino complaints on public forums work really well. Many online casinos will address the issue at hand so that their reputation remains intact. If you see several similar complaints about the operator without any recourse, you should file a complaint to the regulatory body that granted the online casino with an operating license. They will then act as mediators and try to resolve the problem.

Is there a commission for casino withdrawal issues?

There isn’t a commission for casino withdrawals in specific, but you can address your concerns to the gambling authority licensing the online casino in question. For instance, UK online casinos usually hold a UKGC license. European and Canadian casinos are licensed by the MGA. USA online casinos tend to be licensed by every state they operate in. If you are based in Australia and have casino withdrawal problems, the best route is to contact ACMA or Curacao eGaming, if the site holds a license from that jurisdiction.

Do slot machines pay money?

Slot machines pay back 96% of all the money played on average. When they will payout is random, but the RTP is the best metric to consult in regards to slot machine payouts.

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