Players decide to delete their online casino accounts for a variety of reasons. Dissatisfaction with the casino, loss of interest in gambling, and limiting gaming activity are some of the most common ones.
Indifferent to what drives your desire to delete or deactivate your online casino account, we are here to help.
Steps to Delete Your Online Casino Account
Registration and verification at online casinos can take up to 72 hours. In contrast, closing your casino account is a simple and quick process, requiring less than a couple of minutes at legit gambling sites.
Generally, the exact steps you must follow will be outlined in the T&Cs, under the section titled deleting your account. In most cases it goes like this:
- Contact customer support via live chat or email.
- As soon as they reply, tell them that you want to delete your casino account.
- The agents might need a few minutes to gather your account information. Many casinos ask why a player wants to leave the casino, and they might try to incentivise you to stay depending on your justification.
- After they have gathered all relevant details and explored what drives your decision, they will follow up with a final confirmation. If you state once more that you want to close your account, they will go through with it, and you will be automatically logged out.
- Players can revoke the account closure within 24 hours by contacting the casino. The action is finalised afterwards, and any remaining funds over the minimum withdrawal limit will be refunded.
- Casinos delete your account details except for your full name and email address so that they don’t mistakenly let you create a new account in the future.
And that’s the typical process players must follow to close their online casino accounts in Australia. It might sound a lot, but it takes less than five minutes.
Don’t let the customer support influence your decision
Aussie online casinos are not subject to the same strict regulations UKGC and MGA online gambling sites are. As such, they can do as they see fit to keep players who might want to stop playing on their platform.
So, unless you openly state that you want to abstain from gambling or something similar, they are likely to offer you a no deposit bonus to keep you around. Unless you are asking the casino to delete your account so that they give you a bonus, don’t let the freebies affect what you originally thought was best for you.
Another thing Aussie players should keep in mind is that dodgy casinos (we never recommend such platforms) usually ignore account deletion requests so that players end up playing again. I cannot stress the importance of avoiding such casinos enough. To ensure you only play at sites that care about your well-being and respect your decisions, pick casinos approved by Pokies.bet:
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Account Closure Types
Licensed and regulated online casinos in Australia provide a plethora of responsible gambling tools to keep their players safe. Some of these can be utilised to abstain from gambling without permanently deleting your casino account. In fact, depending on the way you word your request to the support team, they will choose the most relevant of the following options to close your case:
- Cool Off (Temporary Account Closure) – the cool off tool is provided at most online casinos. Players can manually activate it via their account section or by contacting support. It provides users the option to get locked out of their accounts for 1 day, 1 week, or 1 month. The account cool off is ideal for users who’ve had enough and would like to take a small break from the casino. The account reopens automatically after the period has elapsed and users can log back in to play online pokies without jumping through hoops.
- Regular Closure (Option to Reopen Account) – a standard account closure is usually available through customer support. You can follow the steps we outlined above to close your account regularly. The casino maintains your personal details so that you can sign up a new account or reactivate your previous account by contacting the support team; the reason they keep your details is to ensure you don’t claim their welcome bonus twice. In most cases, reopening a closed account can take a while and is only possible by asking the casino to reactivate it.
- Self-Exclusion (Permanent Account Closure) – players who feel dissatisfied with a casino or want to stop gambling in general are better off permanently closing their casino accounts. Unless you self-exclude, you are likely to eventually return to the casino and spend more time and money. How it works is you contact the customer support team and openly state that you want to close your account permanently. Some casinos let you manually do this via their responsible gambling tools. If this route isn’t possible, make sure to emphasise that you don’t want a break but to get excluded from the casino forever. Doing so will ensure the operator keeps your info to stop you from trying to create a new account in the future.
Reasons to Close Your Online Gambling Account
The most obvious reason to close your casino account is issues with the operator. I have decided to delete my casino accounts several times, for example, after seeing that the operator doesn’t add new games or bonuses despite my activity. Other valid reasons to feel dissatisfied with a casino could be slow payouts, repeated account verification requests, and frequent downtimes.
The second most common reason behind casino account closure requests is overspending. Players who lose control over the money they spend gambling often resort to closing their casino accounts. Unfortunately, this route doesn’t work well since problem gamblers end up signing up accounts with other casinos and repeat the same vicious cycle. Countries like the UK have GamStop, a company players can register with and automatically get banned from all UKGC-licensed casinos. Such a service is not available for online casino players Down Under due to the lack of proper regulation in the first place. What I would advise players who are in this situation is to place daily, weekly, and monthly spending and activity limits + try their best to stick to them.
The above make up the main two drivers of online casino account closure requests. In any case, if you feel that you want to close your account you should do just that, no matter the reason.
Is it Possible to Create a New Casino Account?
Players who haven’t permanently self-excluded can create a new casino account with the same casino. Opening an account with another online casino is a viable alternative no matter what actions you’ve previously taken.
Reopening your online casino account
Players who have selected the cool off period don’t need to take any actions to have their accounts reopened. After the selected period has elapsed, the account will be automatically reopened.
Users who have requested a standard account closure can try and create a new account using the registration form. Provide the same email address and account information previously verified at the casino. Some operators let you reopen a new account this way, while others won’t. In the latter scenario, ask the support team to reactivate your account. It shouldn’t take over a few minutes to get back online. However, some operators double-check that this is what you truly want to do, ensuring you are not walking into a problematic relationship with gambling once more.
Players who have permanently self-excluded from an online casino cannot register a new account with the same operator.
Finding an alternative online casino
Casino players that fall under the last category discussed above can select a casino from our list and start fresh with a new operator. Joining a new casino for the first time will also qualify you for a welcome bonus, usually including a match bonus and free spins.
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However, casino players who permanently shut down their accounts because they suffered from gambling addiction or showed patterns of problematic gambling are better off staying away from any online casino. Although you might feel like you can control your gambling after a period away from it, the situation can turn ugly fast. Think twice if you fall under this category.
Pros & Cons of Deleting Your Casino Account
| Pros | Cons |
| Players unsatisfied with an operator can walk away from a toxic experience | The situation might be repeated at a new online casino + you need to pass verification from scratch |
| Cool off and standard account closure can be revoked | These solutions are not helpful for players suffering from a gambling problem in the long run |
| Permanent self-exclusion will keep you away from the casino for life | Nothing stops you from finding a new casino and losing control at another venue |
| Good casinos let you close your account manually or by contacting their support department without jumping through hoops | Operators often incentivise users to stay with bonuses + dodgy operators might ignore account deletion requests |
Ultimately, there is no real solution to problem gambling in any jurisdiction. Players can delete their casino accounts every day and still find another operator who will accept them. Setting responsible gambling limits and sticking to them is the most efficient way to control your gambling. Doing so and reaching out for help to family and experts is how you can address the issue face-on.
Conclusion
The above guide has tried to address the following topics in-depth:
- How to delete your casino account
- Account closure types and what they entail
- Reasons for account closure and what works best in each scenario
- Creating a new casino account
Players who are struggling to delete their casino accounts can get in touch with our team here. We will try and help you out, while also sharing contacts of experts that will take action against casinos that ignore such requests and provide tools to help you out.
- About the Author
- Affiliate Disclosure
Michael has reviewed and verified all information on this page. Having worked in the iGaming industry for over 8 years, he is the most capable person to help you navigate online casinos, pokies, and the Australian gambling landscape.
