True Blue Casino Review
2.0/5

True Blue Casino Review

Get 200% signup bonus
Pros
  • Wide range of quality games
  • Responsible support team
  • Deposit bonus and free spins mixed
  • Fast methods of deposit and withdrawal, including digital crypto
Cons
  • No information on operating company displayed
  • Bonus not cashable
  • Single provider games
  • Reviews of players indicate huge payout delays

RealTime gaming pokies seem to be amongst the most loved by players in Australia, which is why True Blue Casino is amongst the gambling destinations worth checking out if you live on that side of the world. Although this is a recent online casino, launched in 2018, it seems to have accumulated quite a large following already – with over 18,000 people per month searching its brand name.

We did not get that impressed with True Blue Casino to be honest, as it is a pretty basic website, following the theme of its name; a simple, dark blue background, filled with games in the front. It is a single provider platform, with about 200 casino games, amongst which, 2/3 are pokies.

It is strong in terms of promotions, but let’s take everything step by step and see what True Blue Casino is all about throughout this review.

Launch Year2018
Operating CompanyDespite our research, we were not able to locate the owner of True Blue Casino.
Affiliated CasinosVarious Casinos seem linked to True Blue Casino, but we cannot find official siter sites.
Software ProvidersRealTime Gaming (RTG)
Casino SizeMedium Sized Casino
LicenseCosta Rica Gaming License
Pay Out Rate (RTP)97%
Available in Australia?Yes

True Blue Casino Bonuses

To attract players of all skill levels, True Blue Casino has some intriguing welcome bonuses!

  • After a new punter signs up, they are eligible for a match deposit bonus of a whopping 200%, up to $2,000. There is a 30x playthrough requirement on this welcome bonus, which is lower compared to most promos of the Aussie iGaming industry.
  • After their first deposit, players will also receive 14 free spins every day for an entire week. To receive these True Blue Casino free spins, players only have to log in daily!
  • There is also a weekly cashback program where Aussie punters can get up to 50% back for the whole week, which pays out at midnight on Sunday nights.
  • True Blue Casino also has a VIP program, which players can apply from the Promotions page.

Lastly, punters can receive a special bonus of 250% to use on pokies. Even better, there are no wagering requirements placed on the bonus. However, this bonus also requires a minimum deposit of $50AUD.

Bonus Terms & Conditions

Generally, the Ts & Cs that apply on the bonuses are not terrible at True Blue Casino, but they are not good either. The rollover is decent, but there are two negative aspects that apply to all bonuses of True Blue Casino, expect to the loyalty and VIP schemes.

  • Wagering terms apply on both the deposit and the bonus.
  • The bonus funds are not cashable. What does this mean? Players can wager with the bonus to try and earn winnings, as well as try to complete the playthrough requirements, but when they request a withdrawal from the casino – then the bonus amount that they had received vanishes.
Bonus TypeOffer NameBonus CodeAvailable for All Players?OfferBonus Terms & Conditions
Welcome BonusWelcome BonusTRUE200New Players Only200% deposit bonus + 14 free daily spinsUp to $2,000, daily sign up required to receive the free spins for a week, 30x wagering requirements on D+ B, max withdrawal limit x10 the bonus amount, slots qualify for wagering terms, bonus funds are not cashable.
No Deposit BonusNo
Reload BonusWeekly CashbackNoReturning PlayersUp to 50% weekly cashbackDepends on the VIP level.
High Roller BonusNo
Weekend BonusNo
VIP ClubNAApplication Required.Dedicated support team, higher withdrawal limits, exclusive bonuses (free spins, cash rewards, cashback),Ts & Cs vary on each exclusive offer. Cashback bonuses come with very low wagering requirements, while some VIP offers are WR free.
Loyalty BonusNAYes, instant access after first depositExclusive Rewards for Completing Levels, CPs exchange for cashDepends on the Reward.
Slot TournamentsNo
Other BonusesLimited Time OfferNoReturning Players250% deposit bonus30x wagering requirements on D+ B, max withdrawal limit x10 the bonus amount, slots qualify for wagering terms, bonus funds are not cashable.

Sign Up Process for Australian Players

Registration steps towards fun and excellent benefits are next; the first step is filling in your username, and True Blue Casino will notify you if the one you want is available. After that you need to create a password, add an e-mail and select your country. When you fill in everything that’s listed above, click on the continue button.

Following step is adding the first and the last name, choosing gender and date of birth. Afterwards, just click next, and you are ready for all the fun True Blue Casino is bringing!

Signing up on True Blue Casino will allow players to access the full RTG games catalogue, as long as they deposit at least AU$10. To withdraw funds, they must first complete the KYC procedure, by sourcing the casino with the following:

  • ID/Passport
  • Utility Bill displaying your name
  • Bank Statement/Photocopy of Credit Card

True Blue Casino Games Categories

Real-Time Gaming is the main supplier of True Blue casino games portfolio, and provides players from Australia and other countries with about 200 games in total. There are 4 categories in the game lobby, namely, online pokies, table games, video poker, and specialty games.

These can be conveniently sorted according to their developers, newest-oldest, popular or themes. Instant play is available for all games, while there is also a free play (demo) version to try out the games for free.

Pokies

With over 150 online pokies, all players should find here something that matches their preferences. 3-reelers and 5-reelers cover the largest percentage of games here, with most games offering free spins or multiplier bonuses. A few pokies only offer progressive jackpot prizes, but these often reach $10,000+ in terms of payouts.

Many RTG pokies have above average RTP, with Asgard, Cash Bandits 2, and I.C. Wins being amongst the most played games.

Table Games

The rest games fall under this category, although the casino games are separated in two tabs. A single variant of Bingo, Sic Bo, and Keno is offered at True Blue Casino, but quite a few variants of poker, blackjack, and roulette.

Live dealer games are missing from the game lobby of True Blue Casino, which is a huge con. Still, the video formats of RTG table games have great RTPs, with some carrying a house of as low as 1%.

Game TypeAvailable?Number of GamesSoftware Providers
Video SlotsYes100+RealTime Gaming (RTG)
Online RouletteYes5+RealTime Gaming (RTG)
Poker GamesYes15+RealTime Gaming (RTG)
BaccaratYes1RealTime Gaming (RTG)
Blackjack GamesYes8RealTime Gaming (RTG)
Lottery GamesNo
Craps/Dice GamesYes1RealTime Gaming (RTG) 
Scratchcards/Instant GamesNo
Keno GamesYes1RealTime Gaming (RTG) 
Live Dealer GamesNo
Jackpot GamesYes3RealTime Gaming (RTG)
Arcade GamesYes4RealTime Gaming (RTG) 
Virtual SportsNo
Sports BettingNo
TV Game Shows LiveNo
Other Casino GamesYes SicBo, Dragon Tiger and bingo3RealTime Gaming (RTG)

Mobile True Blue Casino

Playing methods are Instant Play, Mobile, Flash, Mobile Web, Mobile App. Basically, players may choose whether to play the casino in a browser or download the casino client and install it on a computer or a mobile. Aussie punters can enjoy True Blue Casino lightning-fast games available to play wherever they want – and also download their Premium PC app that comes with richer graphics and loads of extra pokies for you to enjoy.

Quite irresistible invite from this Australian online casino real money, although a mobile casino app would also be appreciated by Aussie players. Still, iOS and Android software, as most mobile browsers are supported for online instant play.

Mobile FeaturesFeature Available?Android & iOS SoftwareOther Categories
Mobile Optimized Site?YesHigh Optimization for BothAndroid One, AliOS, BlackBerry Secure, ColorOS, EMUI, Fire OS, Flyme OS, Funtouch OS, LG UX, Xperia UI, ZUI, Chrome OS, PureOS, iPadOS, Windows 10, BlackBerry 10, Firefox OS, Windows Mobile, Windows 10 Mobile, Windows Phone.
Mobile Casino AppNo
Mobile PokiesYesBoth iPhone pokies and Android pokiesPokies accessible from all major software systems and browsers.
Multiple Supported Mobile DevicesYesApple, Android, Android phone, Android TabletPhones, Tablets, Laptops.
Various Supported Mobile BrowsersYesNASafari, Mozilla Firefox, Internet Explorer, Google Chrome, Opera, Microsoft Edge, Opera Mobile, Opera Mini, Firefox for Android, and others.
Mobile Casino PaymentsYesAnyNA
Mobile BonusesYesNANo dedicated mobile bonuses, supports official casino bonuses.

Casino Payments: Deposits & Withdrawals

The available casino payment methods at True Blue are eWallets, Debit/Credit Cards, a single prepaid method, and Bitcoin; the latter, in particular, is really nice because being bitcoin-friendly can be one of the main advantages of this gambling site!

When it comes to payments, the minimum deposit is AU$10 and the minimum withdrawal varies based on the chosen method, starting at AU$10 too.

Check out more details about True Blue Casino payment gateways in the below table.

Gateway TypeAvailable MethodsDepositsWithdrawalsFeesLimitsProcessing Time
eWalletsNeteller, SkrillYesYesNo$10 minimum / $2,500 maximum weeklyInstant
Credit/Debit CardsVisa, MasterCard, American ExpressYesYesNo$10 minimum / $2,500 maximum weeklyInstant
CryptocurrenciesBitcoinYesYesNo$10 minimum / $2,500 maximum weeklyInstant
Bank Transfers
Wire Transfer
Other Payment GatewaysNeosurfYes No$10 minimumInstant

What do Players Say about True Blue Casino?

Licensed in Costa Rica does not mean much in terms of players’ safety and security, as with Curacao licensed casinos. It is also disappointing that the operating companies or affiliated casinos of True Blue are not displayed on the site.

When it comes to payments and privacy security though, True Blue Casino can be nothing but praised. All players’ information, transactions and activities within the member’s area are fully encrypted with 256-bit SSL Security certificate. True Blue Casino guarantees the safety and privacy of its members and their information through that way.

Further, that is not the only type of protection that this site considers – as if anyone has a problem with Gambling, this can be addressed through True Blue Casino support.

For a more hands-on view on the security and safety of True Blue Casino, have a look on the player reviews that we gathered from the web.

Positive Reviews

‘’after a rocky start with this casino I must say I am more than happy playing here  now. The withdrawls do take awhile (especially bank transfer) but I have recieved my winnings!!  Well done True Blue!!’’
‘’ You know what it is people, it's a little thing called manners. Use them. I have been nothing but polite to everyone involved, read every email back to front to make sure I had provided all the correct information and documents the casino required AND despite the public holidays in Australia, I was paid within 16 (including the 3 public holidays) business days. That is from the time I withdrew my money to the day it was available in my account. Please remember, they're all human, they deserve respect and they're doing their job. Chill out and be patient.’’

Negative Reviews

‘’ Tried for over 1 year to withdraw funds and then once everything was finally authorised they closed my account with my $750 still in it. The response from the casino was any account can be closed at thier discretion at any time.’’
‘’ They keep cancelling my withdrawals. I’ve verified my ID but they now want my address, bank statement etc. At one stage they wanted my drivers licence. Not. A. Chance. Never send this. Simple way for some ID theft. Has anyone else provided the list for the wire transfer? Seems excessive.’’

Customer Support for Australian Players

We have already, briefly, mentioned that True Blue Casino has an excellent support service. They are fast, always available and ensure that their site is a gambling heaven.

There are three ways to connect with the customer support agents. Firstly, there is an e-mail address, a 24/7 live chat, and phone number. The agents at True Blue Casino are incredibly kind and knowledgeable, which is a winning combination.

Customer Support ServicesAvailability
Live ChatYes, 24/7
Email[email protected]
Telephone NumberYes, +61 1800 984 606
FAQ SectionYes, with various topics answered

Final Remarks on True Blue Casino

True Blue Casino seems amongst the gambling destinations of Aussie players, which can provide them with a satisfying experience. The games are all powered by RTG, but there is a decent range of different types. The bonuses are decent, although we didn’t like the part of the bonus being non-cashable.

There seem to be issues with the KYC procedure and payout speed at True Blue Casino, but this reports can also be inaccurate. We would advise players to try out True Blue Casino, without depositing too much in the beginning. Have a first trial, and if everything works fine – then you should stick with this site!

Bonus up to:
200%
Welcome Package
* New customers only.
2.0
Trust & Fairness
3.0
Payments
2.0
Bonuses & Promotions
1.0
Customer Support
2.0 Overall Rating

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